Safety & Health Business Support (Functional support L1& L2 - JUNIOR)

Job description

Job Description:

Responsibilities - your mission
We are looking for HR support to join Airbus in our GBS. You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate.
As part of the central support team you will have to manage:
● Support the central Ticketing system
repository
● Manage help desk software or ticket system and maintain it up-to-date
● Perform basic remote functional Troubleshooting to identify easy Root Cause
analysis
● Stay up-to-date with updates related to the given product and being able to explain
some high level feature in regards to the tool version
● Research questions on available resources (FAQ manual)
● Direct the customers to right available user guide/support when relevant
● Delegate any others topics to the second level support
● Navigate into a complex and challenging industrial Environment
● Focus on priority & escalate when necessary
● Follow up with the supplier for ticketing resolution/escalation
● Manage technical meeting with business stakeholders
● Support training of business stakeholders

Requirements - our ideal candidate will have:
● Fluent level of English and Business level of Spanish
● 0 to 2 years of experience (newcomer possible)
● Basics on one EHS domain (Environment, Health & Safety) regulations and
compliance will be a plus;
● Strong and ideally proven customer orientation mindset
● Strong team player with the ability to support & accompany change;
● Capacity to improve, understand the big picture and end vision;
● Previous experience in ticketing system platform would be nice to have;
● French &/or German languages would be nice to have;

Benefits - what’s in it for you:
● Diverse career opportunities within Airbus European core countries or in other
regions around the world.
● A hybrid working model, allowing you to combine onsite and offsite work.
● A modern office at Parque das Nações , well connected to public transportation.
● A motivated and fun crew to grow and build and shape the GBS together.
● An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Portugal SA

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Customer Account and Service Management

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