Service Administrator - 12-18 MONTH ROLE

Job description

Service Administrator - 12-18 MONTH ROLE

Our client is seeking a Service Administrator to join their team for a 12-18 month role. As the first point of contact for customers, you will play a vital role in ensuring quality customer service and contributing to business growth at our client's branch location.

Key Responsibilities:

Develop positive relationships with key customers, either over the phone or in person at the branch.
Assess customers' needs and gather relevant information.
Create basic work orders in the appropriate systems.
Provide status updates to customers as requested.

Qualifications and Competencies:

Competencies:

- Communicate effectively: Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

- Manage conflict: Handle conflict situations effectively, with minimal disruption.

- Customer focus: Build strong customer relationships and deliver customer-centric solutions.

- Direct work: Provide direction, delegate tasks, and remove obstacles to ensure work is completed efficiently.

- Instil trust: Gain the confidence and trust of others through honesty, integrity, and authenticity

If you have the skills and experience our client is looking for, apply now for the Service Administrator position. Join their team and contribute to their commitment to providing quality customer service and driving business growth.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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