Service Desk Administrator

Job description

Job Title: Service Desk Administrator

Location: Preston

Remuneration: £25,000 - £26,000 per annum

Contract Details: Permanent, Full Time

Responsibilities:

·  Work alongside the Service Team, assisting in the coordination of field engineers' schedules.

·  Keep our customers informed by booking engineers on site and providing regular updates.

·  Process subcontractor paperwork to ensure smooth project execution.

·  Generate invoices for completed work, ensuring accuracy and timely processing.

·  Utilise Microsoft Office tools, such as Excel and Word, to support administrative tasks.

·  Collaborate effectively within the team, fostering a positive and inclusive work environment.

·  Demonstrate excellent time management and organisational skills to meet Service Level Agreements (SLA) and goals.

·  Take ownership of your workload and contribute to the collective success of the team.

·  Approach tasks and people with a positive attitude, contributing to a cheerful and productive work atmosphere.

·  Problem-solve with the support of your team, utilising their expertise and resources.

·  Embrace a continuous learning mindset, adapting and acquiring new skills as needed.

·  Uphold ethical standards and foster a culture of inclusion within the organisation.

·  Exhibit determination, motivation, and a strong work ethic in all aspects of your role.

Our client, a leader in the manufacturing industry, is seeking a motivated Service Desk Administrator to join their team. This is an excellent opportunity for someone with previous experience in a service role to contribute to a dynamic and supportive work environment.

As a Service Desk Administrator, you will play a vital role in coordinating the schedules of field engineers and assisting with administrative tasks to ensure the smooth running of operations. Your exceptional communication skills and strong organisational abilities will be crucial in effectively managing customer expectations and maintaining high standards of service.

To succeed in this role, you should possess a proactive and positive mindset, along with the ability to work collaboratively within a team. Your excellent time management skills and attention to detail will be instrumental in meeting service goals and delivering on customer commitments.

If you are a self-motivated individual who thrives in a fast-paced environment and enjoys providing outstanding service, we would love to hear from you. Join our client's organisation and become a valued member of their Service Team today.

Please note that only successful candidates will be contacted for an interview. Thank you for considering this opportunity.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.