Complaints Officer - Repairs

Job description

·  Complaints Officer - Repairs

·  Public Sector - Local Government

·  Temporary Role - 3 months possible extension

·  Full Time - Monday to Friday, 36 hours per week

·  £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)

·  Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protection enquiries and complaints, Press enquiries, Red File cases as they relate to the service, complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors or other Heads of Service. Also responsible for coordinating and responding to cases that have been referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council.

Previous experience in handling Repairs Complaints is essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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