Waiter

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

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Guest Service Excellence:

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Greet guests warmly, escort them to their table, and ensure their comfort during their dining experience.

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Provide detailed menu explanations, offer recommendations, and answer any questions regarding the food and beverage offerings.

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Take guest orders accurately, ensuring all special requests and dietary restrictions are noted and communicated to the kitchen staff.

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Serve food and beverages promptly, ensuring all dishes and drinks are presented beautifully and meet the resort’s high standards.

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Service Operations:

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Ensure cleanliness and tidiness of the dining area at all times.

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Set up and break down tables for service, ensuring the correct arrangement, settings, and ambiance.

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Maintain knowledge of daily specials, promotions, and new menu items to assist guests in making informed choices.

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Collaborate with the kitchen and bar staff to ensure the smooth delivery of food and beverages.

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Guest Relations:

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Address guest inquiries, resolve concerns, and ensure satisfaction during their visit.

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Handle guest feedback with professionalism, ensuring any complaints are swiftly addressed and escalated when necessary.

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Maintain a professional and courteous demeanor at all times, ensuring guests feel valued and welcome.

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Team Collaboration:

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Work as part of a team to ensure smooth service flow during busy times.

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Assist other waitstaff and management as needed, supporting colleagues to ensure efficient service delivery.

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Attend staff meetings, training sessions, and participate in any development programs to enhance your skills.

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Health & Safety:

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Ensure all health, safety, and hygiene regulations are followed.

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Maintain clean workstations and practice safe food handling procedures in line with local regulations.

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Upselling & Revenue Generation:

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Proactively suggest additional items to guests, including appetizers, wines, and desserts, in order to maximize revenue.

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Offer personalized service that enhances the guest experience and encourages repeat visits.

Qualifications

Previous experience in a similar role, ideally in a luxury hotel or fine dining establishment.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.