Spa Executive

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

The Spa & Wellness Executive will play a key role in the development, management, and delivery of our spa services and wellness programs. This position requires a dynamic individual with a strong background in spa and wellness management, excellent organizational skills, and a commitment to providing exceptional guest experiences.

Key Responsibilities:

Program Development & Management:

·  Design and implement wellness and spa programs that align with our vision of longevity and holistic well-being.
·  Develop and maintain a diverse range of spa treatments, services, and packages that cater to different guest needs and preferences.
·  Stay informed about industry trends and best practices to continually enhance our offerings.

Guest Experience:

·  Ensure that all guests receive exceptional service from their initial contact through to the completion of their spa experience.
·  Address guest inquiries, feedback, and concerns in a professional and timely manner.
·  Personalize guest interactions and recommendations to enhance their overall spa experience.

Team Leadership & Training:

·  Lead, motivate, and support spa staff, including therapists and wellness practitioners, ensuring high standards of service and professionalism.
·  Conduct regular training sessions and workshops to keep the team updated on new treatments, techniques, and wellness trends.
·  Evaluate staff performance and provide constructive feedback to foster continuous improvement.

Operational Management:

·  Oversee daily spa operations, including scheduling, inventory management, and facility maintenance.
·  Ensure that all spa equipment, products, and facilities are maintained to the highest standards of safety and hygiene.
·  Monitor and manage the spa budget, including tracking expenses, managing inventory, and maximizing revenue.

Marketing & Promotions:

·  Collaborate with the marketing team to develop and execute promotional strategies, special offers, and events that drive spa traffic and enhance guest engagement.
·  Assist in creating engaging content for social media and other marketing channels to promote spa services and wellness programs.

Quality Control & Compliance:

·  Ensure that all spa treatments and services are delivered in accordance with Fairmont’s quality standards and regulatory requirements.
·  Implement and monitor procedures to ensure compliance with health, safety, and hygiene regulations.

Qualifications

·  Bachelor’s degree in Hospitality Management, Wellness, Business Administration, or a related field preferred.
·  Minimum of 3-5 years of experience in spa management, wellness program development, or a similar role, with a proven track record of success.
·  Strong understanding of wellness trends, spa treatments, and longevity practices.
·  Excellent leadership, communication, and interpersonal skills.
·  Strong organizational and multitasking abilities with a keen attention to detail.
·  Proficiency in spa management software and Microsoft Office Suite.
·  Ability to work flexible hours, including weekends and holidays.

Additional Information

·  Oral and written fluency in English