SPA Attendant

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

·  Greet guests in a friendly and courteous manner
·  Give detailed tour of spa area, provide explanation on when and how to use all spa amenities and facilities
·  Guide guest at appropriate times to location to meet service provider
·  Provide warm and sincere closing upon completion of service sequence
·  Learn and use guests’ name whenever possible
·  Adjust service to suit guests’ requests, personalised to meet their needs
·  Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and Belong
·  Monitor guests’ use of facilities and ensure their safety
·  Efficiency of work to keep work area clean and tidy at all times
·  Maintain an ample supply of massage oils, professional products, towels, sheets and other necessary items
·  Timeliness in reporting dysfunctional equipment to supervisor for follow-up
·  Assist with treatment types and retail product recommendation whenever consulted
·  Efficiency of work to maintain cleanliness of treatment rooms, spa preparation room, retail display cabinets etc.
·  Cleanliness and work safety in equipment handling, beverage preparation and service areas
·  Participate in training activities to improve knowledge and skills
·  Follow guidelines provided in Colleague Handbook
·  Understand emergency procedures, health & safety requirements, lost & found procedures
·  Maintain collaborative working relationships with colleagues & supervisors / managers

Qualifications

·  At least one year of experience in related club or spa environment
·  Spoken and written English
·  Interpersonal skills
·  People-oriented and Team player
·  Able to work under pressure and independently
·  Looks presentable