Room Attendant

Job description

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To provide consistent housekeeping services to guest rooms, balconies, bathrooms, restaurants, public areas, and corridors, ensuring the hotel’s standards of cleanliness and presentation are met at all times.

Key Roles & Responsibilities

·  Clean and maintain assigned areas according to established standards and procedures
·  Replenish guest supplies and amenities
·  Ensure guest requests are handled promptly and courteously
·  Report any damage or malfunction in hotel rooms or public areas to the Supervisor
·  Maintain equipment in a clean and proper working condition
·  Complete section room reports and daily productivity reports accurately
·  Attend daily briefings with the Supervisor and carry out assigned tasks
·  Report lost and found items to the Housekeeping Office immediately
·  Handle guest complaints professionally and report them to the Supervisor
·  Report any unusual behavior or activities in guestrooms, floors, or public areas
·  Accurately update and record room status in the assigned section
·  Comply with the hotel’s health, safety, and hygiene policies
·  Adhere to grooming and personal hygiene standards
·  Attend meetings and training sessions as required
·  Perform valet services when required (e.g., delivery of linen, processing laundry orders)
·  Demonstrate a clear understanding of guest levels (including VIPs) and room categories
·  Strictly follow all Lost & Found procedures
·  Ensure proper compliance with Housekeeping SOPs
·  Comply with fire evacuation procedures and first aid training requirements
·  Adhere to Raffles Hotels & Resorts grooming standards
·  Attend required training sessions and maintain professional conduct at all times

Qualifications

·  Secondary education completed
·  Minimum 2 years of experience in a similar position within a luxury hotel environment
·  Strong organizational skills
·  High level of guest engagement and customer service skills
·  Good knowledge of housekeeping operations