Sales Manager MICE

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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To be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required 

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Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes 

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Provide ongoing market intelligence by monitoring business sources and segments 

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Represent hotel at trade fairs, functions and other related events as directed. 

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Ensure that sales blitzes in the local city or outstation for the geographic area of responsibility are conducted timely and efficiently. 

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Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed. 

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Penetrate and saturate prospective and existing customer organizations for effective multi department selling. 

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Service needs of customers by attending to all requests promptly within 24 hours. 

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 Assist the DOSM in pursuing new market segments to secure sales and prepare proposals for consideration 

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Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated. 

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Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated. 

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Positive communication of the hotel image to existing and potential customer at all times. 

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Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management. 

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Handle guest and employee inquiries in a courteous and efficient manner. 

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Maximize occupancy and average rate of hotel through creative and selective selling. 

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Accurately report the month-end, year-to-date room night and revenue accounts to the DOSM, for revenue increasing opportunities and possible action plans. 

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Report on trends in the industry and local markets. 

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Budget, plan, and execute cost-effective and productive sales trips at least 45 days prior to your trip. 

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Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports. 

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Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts. 

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Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market. 

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Contact and entertain clients during their site visits and through invitations to contacts within his/her respective segment. 

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Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time. 

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Prepares and transmits the Call Reports on a weekly basis to the DOSM. 

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Establishes a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Attends once a month hotel’s Sales/Rooms Division and Credit meeting. 

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Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility. 

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Establishes and signs contracts considering the official Rate Policy in co-ordination with the DOSM. 

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Conducts rate market surveys to advise management of actual market trends. 

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Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel’s management. 

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Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur. 

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He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. 

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Other duties as assigned. 

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Perform duties in a manner that respects Rixos Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive. 

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Assist in Task Force Teams for new openings. 

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Carry out any other reasonable task (which may not be stated here) as requested. 

Qualifications

Bachelor Degree in Marketing or  Diploma in vocational hospitality, 3 –4 years experience in 4-5 star Hotel