Room Service Supervisor

Job description

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are looking for a Room Service Supervisor to join the pre-opening team at SLS Barcelona. Under the Guidance of the In-Room Dining Manager you’ll supervise the operations of the In-Room Dining services, ensuring the highest level of service and guest satisfaction:

 

·  Provide warm, sincere and engaging service.
·  Perform all server duties for beverage and food service.
·  Follow setup and breakdown guidelines.
·  Review meal tickets prior to placing prepared food on trays.
·  Ensure food is served in accordance with safety standards.
·  Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
·  Ensure service is within the standards of SLS Barcelona.
·  Complete designated closing duties and related sanitation requirements.
·  Control stocks for daily use to ensure service requirements are met.

Qualifications

What we are looking for...

·  +2 years of experience in hospitality within food & beverage.
·  Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
·  Excellent verbal and written communication skills. Fluent in Spanish and English.
·  You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
·  You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
·  You take ownership of important issues, solve problems, and make effective decisions.
·  You learn quickly and adapt to SLS’s unique culture.
·  You are humble and open to ideas. We leave our ego at the door and help get things done.
·  You’re up for doing things differently and trying (almost) everything once.
·  You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

·  The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
·  A competitive package and plenty of opportunity for development.
·  Excellent discounts across the entire Ennismore family of brands.

 

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.