Reservations Manager
Sharm El-sheikh, EGYPT Hotels - Restaurants
Job description
Company Description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Job Description
We are looking for a Reservations Manager , who will be responsible for the following:
· Direct, guide and train the Reservations team members on their core duties.
· Achieving Reservation KPI for ALL membership enrollment.
· Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment
· Focus on and assist in driving LQA, including reporting, training and development of all team members.
· Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.
· Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
· Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.
· Process and input reservations following hotel standard operating procedures.
· Take direct reservations when necessary, including all Executive Office bookings.
· Ensuring minimal open outstanding accounts for reservations.
· Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
· Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.
Qualifications
· A guest-focused personality is essential.
· A prior management or leadership position is preferred.
· Strong organizational and multitasking abilities, with a keen eye for detail.
· Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
· Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favorable.
· Strong interpersonal and problem solving abilities.