Reservations Agent

Job description

Company Description

Hyde Melbourne Place is where urban luxury finds its perfect expression. A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences. Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality.

With an east end location in the heart of the city, Melbourne Place boasts a collection of experiences with a magnetic allure. This layered, mixed-use precinct, bound together by lifestyle accommodation, meeting and event spaces, exemplary dining experiences and contemporary retailers. A destination to experience the vibrant soul of Melbourne.

Hyde Melbourne Place is on the lookout for a Reservations Agent who’s as passionate about people as we are about redefining lifestyle. If you're ready to be part of a team that brings the essence of Melbourne to life through unforgettable guest experiences, we want to hear from you. Step into a role where your flair for service and eye for detail will shine.

Job Description

·  Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across Hyde Melbourne Place
·  Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.
·  Upsell room types, packages, and services while adhering to pricing strategies and set rates.
·  Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS)
·  Communicate guest requests and special requirements to Front Office, Housekeeping, and Food & Beverage teams for seamless service.
·  Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.

Qualifications

·  Highly organized and detail-oriented, ensuring accuracy in reservations and guest information.
·  A proactive problem solver, handling booking inquiries, modifications, and challenges with confidence.
·  Adaptable and resilient, thriving in a fast-paced, multi-property environment.
·  Customer-focused and engaging, building rapport with guests and clients to enhance their experience.
·  A strong communicator, effectively liaising with internal departments and external partners.
·  Motivated to learn and grow, staying updated on systems, promotions, and brand standards.

Additional Information

HYDE Melbourne Place  is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.