Reservations Agent

Job description

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. 

Job Description

As Reservations Agent you will help contribute towards promoting and selling of Fairmont La Hacienda bedrooms and facilities.

A little bit about what you will be doing:

·  Take telephone enquiries for leisure room bookings using appropriate level of efficiency and sales techniques.
·  Respond to enquiries via the website, email and letter, in a timely manner with the appropriate level of efficiency and sales techniques.
·  Have a good knowledge of the Resorts facilities, in order that these facilities can be sold to the guest.
·  Assisting with the procedure for group bookings – inputting of rooming list, and group amendments.
·  Have sufficient knowledge of the packages that are available in order that these can be sold.

Qualifications

·  Service focused personality
·  Proven ability to build and maintain good relationships
·  Previous experience within a similar role is preferred
·  Hospitality experience is essential
·  A high level of both Spanish and English, spoken and written, is essential.

Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.

Additional Information

What is in it for you:

·  Competitive Salary and Benefits
·  Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
·  We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
·  Opportunity to develop your talent and grow within your property and across the world!