Reservation Supervisor

Job description

Company Description

Join us at Accor, where life pulses with passion! ​

We are thrilled to announce the upcoming opening of  Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of  Levni Istanbul Hotel Handwritten Collection, a part of Accor Group,  you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram  @heart.of.hospitality

Hospitality is a work of heart, ​
Join us and become a Heartist®.

Job Description

Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

You will be part of a world leading hospitality brand Accor, offering many other perks such as;

·  Competitive net salary
·  Hotel opening bonus 
·  Monthly supermarket bonus card
·  Social support bonus card every 3 months 
·  Monthly transportation allowance 
·  Free meals on duty at employee cafeteria
·  Scholarship for successful university students (either employees or their children)
·  Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
·  Being member of the Accor & Levni family
·  Learning & development programs
·  Complimentary language classes, English, French, Spanish and more
·  Career opportunities in our growing team
·  A discount card to be used in Accor Hotels Worldwide
·  Employee recognition incentive (Employee of the month)
·  Staff appreciation party and other employee recognition events
·  A job opportunity that is very easy to reach by Marmaray, Tram or Ferry. 

Job Description

What you will be doing:

As our next Reservation Agent, you will be:

·  Responsible for all reservations over the phone or internet, e-mail and handles all associated operations
·  Increases and optimises room sales in line with the brand and hotel's sales policy
·  In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
·  Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
·  Handles reservations by applying the various step-by-step processes defined by the brand.
·  Enters reservation details precisely and correctly.
·  Ensures that information is passed on to the people concerned.
·  Confirms the reservation; takes care over written communications.
·  Communicates and cooperates with the other hotel departments.

Qualifications

Qualifications

Guest focused personality is essential

·  Demonstrate a passion for delivering exceptional customer service
·  Experience is an asset
·  Able to communicate in written and spoken English and Turkish
·  Additional languages are a plus; French, Spanish, German, Italian, Russian, Arabic is preffered.
·  Strong interpersonal and problem solving abilities
·  Highly organized and detail-oriented
·  Have a courteous and professional telephone manner
·  Be proficient in computer systems and reservation software
·  Ability to work independently and as part of a team.

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