Reservation Executive - Pullman Chennai Anna Salai

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

·  Work with internal/external representatives from different functions for executing the reservations.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure that the team has been trained for all safety provisions.
·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
·  Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
·  Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
·  Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
·  Responsible for ensuring that all reservation filing and correspondence is carried out daily. 
·  Perform all the duties that are common and any other duties assigned by the Front Office Manager.
·  Ensures that the workplace and storage areas remain clean and tidy
·  Respects the instructions and safety guidelines for the equipment (s)he uses
·  Applies the hotel's security regulations (in case of fire etc)
·  Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
·  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
·  Be fully conversant with hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Report for duty on time wearing clean and complete uniform at all times
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellentreading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge ofMS Excel, Word, & PowerPoint

Additional Information

·  WHAT IS IN IT FOR YOU:
·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities