Reservation Executive / AM Reservation

Job description

Job Description

Summary

This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.

Responsibilities

·  Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
·  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
·  Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
·  Determine guest needs and quote the appropriate room and rate as per requirements.
·  Input booking information into the Reservation System.
·  Process amendments to reservations such as extensions, early departures, etc.
·  Record special billing arrangements for groups.
·  Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications

Your experience and skills include:

·  Guest focused personality is essential
·  Prior experience working with Opera Cloud or a related system experience is an asset
·  Strong interpersonal and problem solving abilities
·  Fluency in English, additional languages are a plus Point.