Receptionist

Job description

Descrizione dell'azienda

The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on holiday. The Apartment or L’appartamento as we say locally, is our unique meetings & events space concept, consisting of 5 rooms connecting to our communal kitchen area.

More about us….

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.

• Competitive salary.

• 26 days holiday (plus bank holidays), pension and life insurance(if applicable).

• Food on us during your shift.

• Enjoy a free night at The Hoxton and a meal for two when you first start with us.

• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.

• Time off to volunteer with one of our partner charities.

• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!

• The chance to challenge the norm and work in an environment that is both creative and rewarding.

Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.

• Excellent discounts across The Hoxton and the global Ennismore family.

Descrizione del lavoro

What you’ll do… 

· 
You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way. 

· 
Deal with the coming and going of guests, making sure all bills are correct and contain no surprises. 

· 
Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels. 

· 
Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. 

· 
Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to. 

Qualifiche

What we’re looking for… 

· 
Individuals. You’re looking for a place where you can be you; no clones in suits here. 

· 
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. 

· 
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. 

· 
You’re not precious. We leave our egos at the door and help get things done. 

· 
You’re up for doing things differently and trying (almost) everything once. 

· 
If we got stuck in a lift together, we’d have a good time and share a few laughs. 

· 
You want to be part of a team that works hard, supports each other, and has fun along the way. 

· 
It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to. 

· 
Experience of Micros Fidelio Opera or a similar front desk operating system. 

· 
Passion for exceeding guest’s expectations. 

· 
Excellent organisational and communication skills. 

Informazioni aggiuntive

·  The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
·  Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
·  Great discounts across the entire Ennismore family.
·  A competitive package and plenty of opportunity for development.