Spa Receptionist - SO/ Sotogrande

Job description

Company Description

SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa Maria de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.

It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.

Job Description

SO/ Sotogrande, a luxurious resort located in the beautiful Sotogrande, Spain, is seeking a friendly and professional Spa Receptionist to join our team. As the first point of contact for our spa guests, you will play a crucial role in ensuring a seamless and relaxing experience for all visitors.

·  Greet and welcome spa guests with a warm and professional demeanor
·  Manage spa bookings, appointments, and scheduling using our booking software
·  Provide detailed information about spa treatments, services, and packages to guests
·  Process payments and handle cash transactions accurately
·  Maintain a clean and organized reception area
·  Assist with spa inventory management and restocking supplies
·  Collaborate with spa therapists and other team members to ensure smooth operations
·  Handle guest inquiries, concerns, and special requests promptly and efficiently
·  Promote spa services and products to enhance guest experience and drive sales
·  Ensure compliance with health and safety regulations
·  Assist with administrative tasks such as report generation and filing

Qualifications

·  Excellent communication and interpersonal skills
·  Strong customer service orientation with a friendly and empathetic approach
·  Proficiency in booking and scheduling software
·  Basic computer skills, including familiarity with MS Office suite
·  Demonstrated ability to multitask and prioritize in a fast-paced environment
·  Keen attention to detail and strong organizational skills
·  Problem-solving skills and ability to handle challenging situations professionally
·  Experience with cash handling and POS systems
·  Previous experience in spa, hospitality, or customer service roles preferred
·  High school diploma or equivalent required
·  Additional certifications in hospitality or spa management a plus
·  Knowledge of spa treatments and services preferred
·  Familiarity with luxury hospitality standards
·  Fluency in English and Spanish required,  other languages is a plus
·  Flexibility to work weekends, holidays, and varying shifts as needed

Additional Information

·  Attractive incentive plan.
·  Important discounts on Hotel services.
·  Discounts in Accor group hotels and collaborating companies.