Receptionist

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion!

At Ibis Adelaide, our reception is our un-official director of first impressions! You lead with liking, making every person feel welcome and create memorable experience, right from GO!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Our Receptionist is a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging. You will be a guru of local knowledge to help every guest get the most out of their stay, all whilst listening out for all opportunities to wow our guests when they least expect it.

Your daily mission will include:

·  Assist guest with check in / out, information during their stays
·  Switchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
·  Process / take bookings during reservations after hours
·  Attend to guest with a professional telephone manner
·  Ability to think on your feet and anticipate guests needs
·  Multitask with great time management
·  Solve problems on the spot
·  Work in a face paced environment

Qualifications

You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition:

·  We are looking for a special someone with a passion for people and providing impressive service to join our front office team on a full time basis.
·  Computer literate.
·  Exceptional communication skills both written, verbal and non-verbal.
·  You will be an organized individual with a high attention to detail
·  Previous experience in a Reservations environment is an advantage
·  Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
·  The ability to work a flexible roster including early mornings, late evenings, weekends and public holidays.

Additional Information

What is in it for you:

·  ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.
·  Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS