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Reception / Team Leader

  • Sheffield ( South Yorkshire )
  • Administration

Job description

Key tasks

We are looking for Team Leader to join our team

First and foremost in this role you will put the guest at the centre of all you do, offering them personalised experiences from the heart.

You will ensure the smooth and efficient operation and coordination of the Front Office and Guest Services team, ensuring optimum profitability and guest satisfaction, and adhering to the standards of service required in accordance with the company's policies, procedures and objectives.

Ensure that guests' have a smooth running stay at the hotel
Develop high quality relationships with guests, all along their stay, in order to enhance loyalty. Anticipate their needs
Handle guest complaints and provide a rapid solution ideally during their stay, but also after departure
Manage and motivate front office teams in order to provide high quality services for guests

A good level of English, both written and spoken is essential. Flexibility is required as there will be a combination of starts and finishes. Previous experience with Opera or Fols and Resaweb advantageous.