Outlet Supervisor - IRD

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
·  To ensure that the Room Service section is managed efficiently according to the established guidelines.
·  To assign responsibilities to subordinates and to check their performance periodically.
·    To be on the floor at all times.
·    To assist in the operations during busy periods.
·    To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the room service is adequately equipped.
·    To assist in conducting monthly inventory checks on all operating equipment and supplies.
·    To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
·    To attend Daily Operations Meeting in the absence of the Outlet Manager - Room Service.
·     To ensure that the room service is kept clean and organized, both at the front as well as the back of house.
·    To liaise and ensure that cleaning schedules are strictly adhered to.
·    To conduct daily pre‑shift briefings to Heartists on preparation, service and menu.
·    To liaise with the Kitchen and Beverage department on daily operation and quality.
·    To handle all guest complaints, requests and enquiries on food, beverage and service.
·    To establish a rapport with guests maintaining good customer relationship.
·    To ensure that the room service cashiering procedures are strictly adhered to.
·    To assist in the revision and updating of the room service Departmental Operations Manual on an as needed basis.
·    To maintain the Room Service daily Log Book.
·    To assist in planning the room service weekly roster and work schedules to ensure that the room service is adequately manned to handle the level of business.
·    To maintain the room service bulletin board.
·    To submit all guest/Heartist incident reports.
·    To report "lost and found" items.
·    To issue repair and maintenance job orders to ensure the proper maintenance of the room service.
·    To maintain a good rapport and working relationship with Heartists in the room service and all other departments.
·    To undertake any reasonable tasks as assigned by the Food and Beverage Department.
·    To assist in the training of Heartists ensuring that they have the necessary skills 
·    To perform their duties with the maximum efficiency and in the most productive manner.
·    To conduct and/or contribute to regular departmental Communications Meetings.
·    To attend training and meetings as and when required.
·    To ensure rosters are posted and timesheets submitted on time.
·    Terms and conditions of employment, local legislation, and company/hotel policies and procedures.
·    To conduct Heartist yearly performance appraisal.
·    To identify and develop young talents within the organization for future potential growth within the group
·    To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
·  To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.
·  To carry out any other reasonable duties as assigned by the Room service Outlet Manager.