Outlet Supervisor

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

· 
Team Leadership:

·  Supervise and lead the F&B team, providing guidance, training, and support.
·  Assign duties and responsibilities to team members to ensure smooth operations.
·  Foster a positive work environment and promote teamwork and collaboration.
· 
Guest Service:

·  Ensure that all guests receive prompt, courteous, and professional service.
·  Address and resolve guest complaints and issues efficiently.
·  Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.
· 
Operational Management:

·  Oversee the setup, operation, and closing procedures of the restaurant.
·  Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
·  Ensure that all equipment and facilities are in good working condition.
· 
Order and Inventory Management:

·  Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
·  Assist in managing inventory levels, placing orders, and receiving supplies.
·  Monitor stock levels and minimize waste.
· 
Training and Development:

·  Conduct training sessions for new hires and ongoing training for existing staff.
·  Ensure team members are knowledgeable about menu items, specials, and promotions.
·  Provide feedback and coaching to improve performance and service standards.
· 
Reporting and Documentation:

·  Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
·  Prepare and submit reports to the Outlet Manager as required.
·  Assist in budgeting and financial planning for the F&B department.

Qualifications

·  Excellent communication and organizational skills
·  Two years’ experience as a waiter
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times