NIGHT AUDITOR

Job description

Key tasks

NIGHT AUDITOR - IMMEDIATE START

The night auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The night auditor is typically the guest’s first interaction with the hotel, so we need to make sure it is consistently a positive one. Each guest that walks in will be welcomed and acknowledged with the Accor hotel culture of positive customer service. You are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest’s experience more than memorable. A night auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.

Requirements:

Exceptional interpersonal skills to enhance the service standards throughout the operation.
Excellent communication, guest service and time management skills
Detail oriented.
Able to organize, plan ahead and manage workload.
A team player and a self-starter, yet able to work independently within Accor’s standards.
Ability to work effectively in an innovative, fast paced and multi tasked environment.
Knowledge of the hotel industry.

Excellent computer skills, specifically Microsoft Office, Opera PMS and use of the internet.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Please apply with your contact details to: Stephanie Baskott HR Advisor

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)