Mini Bar Attendant

Job description

Key tasks

Position Summary: The minibar attendant is responsible for replenishing all hotel minibar units, maintaining the units in good condition, and recording all guest sales of the day.

Primary Duties & Responsibilities:
Employees must possess the following qualities in order to be successful in their position:

• Must have and maintain a professional appearance for our Luxury Hotel
• Must be a team player and enjoy working on and with teams
• Proactive approach when interacting with guest, co-worker or vendor
• Must have 1 year minimum experience as a minibar attendant within a similar type property
• Computer skills and micros knowledge are a plus
• Tips certification is an advantage
• Basic Math skills are a requirement

Customer Service Qualities:
• Outgoing, Friendly Personality
• Effective Communicator in the English Language
• Take ownership and be responsible for own actions

Work Ethic Qualities:
• Punctual
• Willing to Learn new ideas and methods
• Flexible
• Motivated and trustworthy
Flexible schedule

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Job Requirements:

• Ensures that guests receive high quality services and service provision.
• Ensures that health and safety standards and procedures are respected (especially HACCP).
• Understands how to detect customer needs.
• Receives assignment list (Typically responsible for ½ of the rooms).
• Collect trolley.
• Checks all assigned guest room minibars.
• Replenishes used minibar products.
• Reports used minibar items on room inventory list to ensure proper guest billing.
• Verifies that minibar is properly working.
• Cleans and defrosts units when needed.
• Checks that every room contains a clean and updated minibar menu.
• Enters charges (collected from room inventory list) into micros for appropriate billing.
• Drops paperwork at front desk before leaving the premises.
• Performs duties that require organization, speed, efficiency, and bending and lifting.
• Handles multiple priorities, works under stress and exercises good judgment when dealing with guest situations and complaints.
• Always active during pre-shift meetings.
• Performs side duties including refilling minibar carts.
• Able to stand up for long periods of time.
• Able to push, lift, pull up to 50 pounds.
May work in other areas of the hotel if there is the need

This form indicates the general nature and level of work performed by employees with this job title. It is not designed to contain nor should it be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of all employees with this job title.