MICE Coordinator

Job description

Key tasks

The Weddings Coordinator is responsible for the delivery of a client focused service that results in the achievement of business revenue objective.
Responsibilities:
- Receive incoming calls & deal with appropriately
Sales

• Strategy:
- Take a proactive sales approach and in line with strategy, adapt sales solutions to meet client needs and expectations

• Ensure online wedding partner websites are regularly updated and managed including photos, descriptions, and promotions

• Competitor analysis to be completed and recorded on a regular basis including:
- Promotions, pricing, availability, test calls and conference boards
- Assess competitor brand standards and best practices

• E-Enquiry (Database Management):
- Ensuring all enquiries are recorded accurately in the E-Enquiry application
- Data input rules and client file updates are respected

• Carry out local research of potential new local business. Maintain records and ensure appropriate follow up with your GM, RSM, and the Accor MICE sales team

• To develop relationships with local clients, direct bookers and agency bookers to ensure a strong base of new and regular repeat business and to ensure confidence in the hotel and booking process

• Accurately identify customer needs, draw up well presented and customised proposals in line with brand policies and standards of presentation

• Maintain current and past client records

• To be a contact for the head office MICE sales team – ensuring enquiries and RFP’s received are replied to in a timely manner

• Ensure all deadlines are met for all annual MICE RFP requests. Involve line manager in all potential high volume requests to provide the best possible rates in the market place

• Business bookings (Diary Management):
- Make commercial decisions to maximize events income on a daily basis
- Actively manage business bookings, record denials
- Ensure necessary follow ups are carried out to identify future business potential

• Conduct a daily and weekly Sales meeting to ensure all departments are fully briefed to provide a high service standard

• Promotions and Local Marketing:
- Animate your hotel locally and in line with the business strategy.
- Christmas – the brochure production, distribution, animation, booking and payment process.
- Local and ad hoc events and promotions – appropriate to the hotel needs.
- Weddings – Activity based upon the importance, location and potential

• Client Welcome:
- Direct the daily client welcome and needs during course of each event.
- React to all requests and communicate changes
- Seek Feedback both formal (survey) and informal

• Review provisional bookings and options weekly to prevent the risk of lost revenue

• Manage the customer portfolio & develop more business opportunities

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Others
Areas of study Sales
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Our ideal candidate will already be an Assistant C&B Manager looking for a new challenge.

You will have a passion to provide great customer service, have an eye for detail, and have good leadership skills to support the team prior, during and after events. You will be very organised and able to remain calm under pressure.

You must have a friendly but professional manner, be a strong communicator both written and spoken and have a smart appearance.