Hotel All-Rounder

Job description

Company Description

We are seeking an energetic and enthusiastic Hotel All-Rounder to work across our Front Office & Food & Beverage operations at Ibis Melbourne Hotel & Apartments.

Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

Job Description

 

·  Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
·  Shifts in Food & Beverage & Front Desk
·  Checking guests in and out Maintaining accurate guest accounts
·  Taking bookings, providing helpful information & entering reservations
·  Answering guests queries in a timely and efficient manner.
·  Efficiently in serving food & beverage for restaurant and conference rooms
·  Breakfast service including buffet, and maintaining presentation of the restaurant

Qualifications

·  Previous hotel front office reception experience preferable
·  Professional telephone manner and exceptional customer service skills
·  Have a strong attention to detail
·  Are flexible and ready to work across a seven-day roster, including weekends and holidays
·  Knowledge of beverages including barista coffee, cocktails and wines to be able to maximise average spend
·  Ability to work in a fast paced environment, with attention to detail
·  RSA

Additional Information

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What is in it for you:

·  ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Opportunity to develop your talent and grow within your property and across the world!