HOSTESS

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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·  Maintain complete knowledge of:

-Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code

- Restaurant reservation procedures

- Daily house count, arrivals, departures, VIP’s

- Scheduled in-house group activities, locations and times

- All department policies / service procedures

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·  Answer telephone within 3 rings, using correct salutations and telephone etiquette.
·  Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
·  Communicate reservation /cancellation changes to management as they arise throughout the shift.
·  Monitor the preparation of own assignments, ensuring compliance to departmental standards.
·  Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
·  Ensure that the hostess stand is cleaned and organized.
·  Review the Reservation book, pre-assign designated tables and follow up on all special requests.
·  Greet the guests at the entrance of the restaurant
·  Seat Guest accordingly to floor plan / being fair to each waiter.
·  Show guests their table which has been designated to them
·  Ensure that the guests are pleased with their table.
·  Present the open menu to the guest.
·  Ensure that the tables are set to the best service of the guest.
·  Anticipate heavy business times and organize procedures to handle waiting lines.
·  Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
·  Maintain positive guest relations at all times.
·  Be familiar with hotel services / activities to respond to guest inquiries accurately.
·  Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
·  Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
·  Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
·  Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
·  Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
·  Promote a cooperative working climate, maximizing productivity and quality.
·  Do table visits systematically at each meal period to ensure guest satisfaction.
·  Promote F&B Outlets to each customer in down time.
·  Successful completion of the training process.
·  To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
·  To assist in Menu printing.
·  To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
·  To provide friendly, courteous and professional service at all times.
·  To maintain good working relationships with colleagues and all other departments.
·  To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
·  To comply with local legislation as required.
·  To respond to any changes in the department as dictated by the needs of the hotel.
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·  To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
·  To attend training and meetings as and when required.

Qualifications

Diploma or degree in vocational hospitality, fresher or 1 year of experience in 4-5 star hotel.

Additional Information