Guest Service Associate - Housekeeping

Job description

Job Description

·  JOB PURPOSE
·  To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned.
·  Handling request of the external and internal customer in a professional manner.
·  To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the LRA standards.
·  To make zero defect rooms.
·  EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
·  Responsible for maintaining designated area clean and defect free as per LRA standards.
·  Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.
·  KEY OPERATIONAL RESPONSIBILITIES

Financial- 

·  Optimize the use of chemicals, equipments and supplies to save cost.
·  Maintains the par stock required at the pantry.
·  Helping supervisor to make store requisition.

Operational-

·  Clean rooms as per the company standards and LRA standards ensuring a defect free room.
·  Equipping all rooms with linen and amenities.
·  Should be helpful and courteous to guests at all times.
·  Should handover important messages and guest requests to the supervisors.
·  Report any missing or broken property to the supervisor.
·  Reports all lost and found items. 
·  maintains hygiene standards by building awareness of cleaning facts and chemicals used.
·  Maintains high levels of personal hygiene.
·  Follows periodical cleaning schedules.
·  Knowledge of the proper utilization of the housekeeping attendant’s trolley.
·  Ensure that the trolley is kept clean tidy and well equipped in the proper position.
·  Be familiar with the deep room cleaning procedure
·  Stand in coordination for single point entry
·  Aware of the guest complaint handling procedure
·  Ensures that the floor pantry, corridors, fire exits are maintenance free
·  Ensures the upkeep of all the equipment
·  Follows up on any assignments handed over by the supervisor
·  Performs any other duty assigned by the supervisor
·  Abide by companies policy and decision
·  To fill the Associates Daily  Assignment Sheet with all the required information after completion of a guest room
·  Abides by the key handling  procedures
·  Abides by the Lost and Found procedures
·  Follows all safety and security measures
·  Safeguard and protect Hotel Property
·  To help floor supervisor in carrying out Inventory of Linen and guest amenities
·  To carry out start and end of the shift duties:
·  Keeping the guest corridor area clean.
·  Keeping the service landing, walls, elevators and surrounding area clean.
·  Keeping the pantry clean and neat.
·  Replenish the trolley before and after completing the shift.                       
·  To clean the vacuum, minibar glasses, cups and other equipment used.
·  To report any maintenance issues in the guestroom and at the Public areas.

Business plan /Analysis

·  Helping the supervisor in analyzing all guest complaints and feedbacks.
·  Should be aware of occupancy status as per business plan.
·  Should be aware of departmental financials.

 

General Duty

·  Maintain good working relations with fellow colleagues and respect supervisors and management.
·  Provide other duties and services as assigned by the Housekeeping manager.
·  Shows quick response in handling of emergency situations.
·  To have complete knowledge of facilities available in-house.
·  Must be thorough on fire and safety procedures.
·  Adheres to hygiene standards.
·  Follows environmental issues.
·  Ensures that personal grooming is adhered as per standards.
·  Bedroom and bathroom cleaning procedure.
·  Basic cleaning techniques to use:
·  How to vacuum?
·  Recognizing various types of soil on various surfaces and chemical application.
·  Carpet, drapery and upholstery care.
·  Floor care.
·  Marble restoration