Guest Service Agent - SO/ Uptown Dubai

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent, you will:

·  Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
·  Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
·  Answer, record, and process all guest calls, messages, requests, questions, or concerns.
·  Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
·  Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
·  Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveller’s checks.
·  Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications