Guest Service Agent

Job description

Company Description

Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.

The hotel offers 378 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.

Job Description

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Performs Front Office operations, applying the organisational structure defined by the Front Office Manager
• Together with the Guest Experience Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts

Qualifications

• Vocational diploma or degree in hospitality - Front Office and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
• Computer literate (Windows environment, PMS, Opera, Tars) and an aptitude for new technologies
• Languages: fluent in the national language, English and a third language