Front Office Supervisor

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations in our bustling tropical island setting.

·  Lead and motivate the front office team, fostering a collaborative and customer-focused environment
·  Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery
·  Coach and develop team members, sharing knowledge and best practices
·  Handle guest complaints and concerns promptly and professionally
·  Make decisive operational decisions to maintain service standards
·  Manage shift registrations, administration, and evaluations
·  Liaise with other departments to ensure seamless guest experiences
·  Identify areas for improvement and implement innovative solutions
·  Monitor and contribute to the department's performance goals
·  Maintain a welcoming and organised front desk area

Qualifications

·  Minimum of 3 years' experience in a front office role within the hospitality industry
·  Proven leadership and coaching abilities
·  Extensive knowledge of Property Management Systems (PMS), particularly Opera Cloud
·  Excellent communication and interpersonal skills
·  Ability to work flexibly across various shifts, including mornings, afternoons, evenings, nights, and weekends
·  Strong administrative and organisational skills
·  Proficiency in multitasking and working accurately under pressure
·  Problem-solving skills with a proactive approach to guest satisfaction
·  Fluency in English; additional language skills, particularly Vietnamese, are highly desirable
·  Hospitality or tourism-related qualifications are advantageous
·  Demonstrated ability to remain calm and professional in high-pressure situations
·  Enthusiasm for delivering exceptional guest experiences in a tropical resort setting

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.