Health Club Agent

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

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Greet members and guests in a warm and professional manner.

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Handle check-in and check-out procedures for gym, pool, and spa facilities.

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Manage membership registrations, renewals, and payments.

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Provide information about health club services, facilities, classes, and promotions.

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Schedule appointments for personal training sessions or fitness classes.

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Answer phone calls and respond to guest inquiries promptly.

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Maintain accurate records and update the system accordingly.

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Ensure cleanliness and organization of reception and facility areas.

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Monitor guest access and ensure compliance with health and safety regulations.

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Coordinate with housekeeping and maintenance teams when required.

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Handle guest complaints professionally and escalate when necessary.

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Promote hotel facilities and encourage upselling of memberships and services.

Qualifications

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Previous experience in a health club, gym, spa, or hospitality environment is an advantage.

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Strong customer service and communication skills.

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Basic computer knowledge (Microsoft Office and hotel management systems).

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Good organizational and multitasking abilities.

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Professional appearance and positive attitude.

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Ability to work flexible shifts, including weekends and holidays.