Front Office Supervisor

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

Guest Experience & Service Excellence:

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Greet and welcome guests, ensuring a seamless check-in and check-out experience.

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Address guest inquiries, complaints, and special requests promptly and professionally.

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Ensure VIP and repeat guests receive personalized attention.

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Maintain high levels of guest satisfaction by monitoring and improving service standards.

Front Office Operations:

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Supervise daily front desk operations, ensuring adherence to standard operating procedures (SOPs).

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Oversee reservations, room assignments, and billing procedures.

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Ensure accuracy of guest accounts and financial transactions.

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Coordinate with housekeeping, concierge, and other departments for smooth operations.

Team Leadership & Training:

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Train and mentor front desk agents on customer service, policies, and software usage.

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Schedule shifts and delegate tasks to maintain efficiency.

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Monitor team performance and provide constructive feedback.

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Foster a positive work environment and motivate staff to achieve excellence.

Administrative & Compliance Duties:

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Ensure compliance with UAE hospitality regulations and resort policies.

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Handle emergency situations, including guest concerns and safety procedures.

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Maintain records, reports, and shift handovers for management review.

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Collaborate with the Front Office Manager to improve operational strategies.

Qualifications

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Bachelor’s degree or diploma in Hospitality Management or a related field.

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2+ years of experience in a front office role, preferably in a luxury or five-star resort.

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Strong leadership, problem-solving, and organizational skills.

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Proficiency in property management systems (PMS) such as Opera.

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Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.

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Ability to work in a fast-paced, multicultural environment.

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Strong attention to detail and a guest-focused approach.

Additional Information

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Competitive salary and service charge.

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Accommodation and meals provided.

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Health insurance and visa sponsorship.

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Career growth opportunities in a luxury hospitality brand.