Reception / Front Office Manager

Job description

Key tasks

We are looking for Front Office Manager to join our team

First and foremost in this role you will put the guest at the centre of all you do, offering them personalised experiences from the heart.

You will ensure the smooth and efficient operation and coordination of the Front Office and Guest Services team, ensuring optimum profitability and guest satisfaction, and adhering to the standards of service required in accordance with the company's policies, procedures and objectives.

Ensure that guests' have a smooth running stay at the hotel
Develop high quality relationships with guests, all along their stay, in order to enhance loyalty. Anticipate their needs
Handle guest complaints and provide a rapid solution ideally during their stay, but also after departure
Manage and motivate front office teams in order to provide high quality services for guests
Ensure through effective supervision that all services offered in the Front Office are always available, and are carried out with the utmost efficiency.

A good level of English, both written and spoken is essential. Flexibility is required as there will be a combination of starts and finishes. Previous experience with Opera and Resaweb advantageous.

You will be entitled to 28 days paid holiday (pro-rata) in each full holiday year, including Bank holidays
Discretionary sick pay scheme
Staff meals offered at the hotel
Enjoy the Benefits of Bienvenue Card from day one - including discount accommodation, bonus breaks, discounts on the Eurostar and car hire
Cycle to work scheme (Subject to T&Cs)
Planned and structured induction training
1:1 coaching from your department HOD
Opportunities for cross training in other departments
Career opportunities across a network of international brands which are part of the Accor family including Sofitel, Fairmont, Swisshotel & Raffles

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  TARS
·  Opéra
·  FOLS