Front Office Executive
Kochi, INDIA Sales
Job description
Job Description
Prime Function:
· Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
· Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
· Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
· Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
· Provide effective support to the team to enable them to provide effective and efficient services.
· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
· Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
· Ensure quality and appropriateness of customer service provided.
· To maintain Front Office log book and shift reports.
· Respond to inquiries and resolve problems in an effective manner.
· Ensure all guests receive a swift, smooth, professional and friendly check in and check out
· Ensure quality in all aspects of the job.
· Maintain record of all banquet and any other functions in the hotel.
· Liaise with other departments for the resolution of day-to-day administrative and operational issues.
· Carry out other duties which naturally fall within the reasonable expectations of
the post.
· Adhere to the Procedures & Standards Manual.
· Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
· Liaise with Housekeeping for the Room Status.
· Handle additional responsibilities as and when delegated by the Management.