Front Office All Rounder

Job description

Company Description

As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 refurbished rooms, 10 conference rooms, and multiple food and beverage outlets, the Front Office Team is on the lookout for Full Time Front Office All Rounder (Part Time considered for the right candidate)

Job Description

Are you an expert at creating unforgettable first impressions? Do you thrive in hospitality and love engaging with people?

Mercure Sydney is on the lookout for a Full-Time Front Office All-Rounder to become part of our energetic and welcoming team.

Your responsibilities will include:

·  Providing outstanding, personalised, and engaging service to make every guest feel at home.
·  Managing guest check-ins and check-outs and maintaining accounts through our PMS, Opera.
·  Responding to guest enquiries with a positive and solution-focused approach.
·  Collaborating daily with departments like food & beverage and housekeeping to coordinate guest needs, requests, and experiences
·  Ensure collection and delivery of guest luggage
·  Respond to guest requests and queries
·  Provide a knowledgeable, efficient and helpful information service.
·  Ensuring workstations and hotel lobby remain clean and presentable

Qualifications

·  Experience working in Front Office advantageous
·  A warm and friendly demeanor and able to make genuine connections with our guests
·  Be able to multi-task and effectively communicate with guests
·  Have attention to details and ability to work in fast-paced environment
·  Have excellent grooming and pride in presenting yourself well
·  Be available to work varied shifts from early mornings to late evenings, including weekends

Additional Information

Why Choose Us:

·  Great location at Mercure Sydney – close to all forms of public transport
·  The Team! You will be supported and working with a close-knit & fun team
·  Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
·  Access to Accor training programs using industry-leading platforms
·  Access to our Employee Assistance Program for overall wellbeing

 

Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences.

Ready to shape the future of hospitality revenue management? Apply now and help lead our portfolio to new heights!