Front Office Agent (Saudi Nationals Only)

Job description

Company Description

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

Job Description

Position Summary

The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

· 
Greet and welcome guests in a professional and friendly manner.

· 
Perform check-in and check-out procedures efficiently.

· 
Handle reservations, modifications, and cancellations accurately.

· 
Answer phone calls and respond to guest inquiries professionally.

· 
Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.

· 
Manage guest complaints and escalate when necessary.

· 
Ensure compliance with Accor service standards.

Qualifications

Qualifications & Skills

· 
Saudi nationality (mandatory).

· 
Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).

· 
Minimum of 1 year experience in Front Office or Customer Service.

· 
Fluency in English (spoken and written) is required.

· 
Strong communication and interpersonal skills with a professional appearance.

· 
Ability to work in shifts (morning, evening, night).

· 
Knowledge of Opera PMS or equivalent hotel systems is an advantage.

Additional Information

Job Benefits:

• Competitive salary and benefits package.

• Professional growth opportunities within Accor Group.

• A dynamic and supportive work environment.

• Employee discounts and exclusive hospitality benefits.