Tamayyaz– Front Office Agent – Saudis Only

Job description

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”
 

 

Job Description

Position Summary

The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

· 
Greet and welcome guests in a professional and friendly manner.

· 
Perform check-in and check-out procedures efficiently.

· 
Handle reservations, modifications, and cancellations accurately.

· 
Answer phone calls and respond to guest inquiries professionally.

· 
Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.

· 
Manage guest complaints and escalate when necessary.

· 
Ensure compliance with Accor service standards.

Qualifications

Qualifications & Skills

· 
Saudi nationality (mandatory).

· 
Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).

· 
Minimum of 1 year experience in Front Office or Customer Service.

· 
Fluency in English (spoken and written) is required.

· 
Strong communication and interpersonal skills with a professional appearance.

· 
Ability to work in shifts (morning, evening, night).

· 
Knowledge of Opera PMS or equivalent hotel systems is an advantage.

Additional Information

Qualifications & Additional Information

·  Tamayyaz Program is for Saudi Nationals Only.
·  Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
·  Basic English skills are a must.
·  Strong passion for the Hospitality Field.
·  Excellent interpersonal and communication skills.
·  Is a team player that contributes to and proactively assists co-workers.
·  Ability to work a flexible roster depending on departmental needs.
·  Ability to focus attention on guest needs, always remaining calm and courteous.