Front Desk Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team at our luxurious hotel in Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and creating memorable experiences.

·  Warmly greet and welcome guests upon arrival, providing a positive first impression
·  Efficiently manage the check-in and check-out processes, ensuring all procedures are followed accurately
·  Handle guest enquiries and requests promptly and professionally, anticipating needs when possible
·  Maintain up-to-date knowledge of hotel services, local attractions, and ongoing promotions
·  Process payments and manage cash transactions with precision
·  Collaborate with other departments to ensure seamless guest experiences
·  Assist with administrative tasks, including data entry and correspondence management
·  Address and resolve guest complaints effectively, escalating to management when necessary
·  Maintain the highest standards of personal presentation and hygiene
·  Uphold the hotel's policies and procedures, ensuring guest privacy and confidentiality

Qualifications

·  Minimum of 2 years' experience as a Front Desk Agent in a high volume luxury hotel or resort environment
·  High School Diploma or equivalent; higher education in Hospitality Management is desirable
·  Exceptional customer service skills with a friendly and enthusiastic demeanour
·  Strong organisational abilities and attention to detail
·  Proficiency in hotel management software and booking systems
·  Excellent communication skills in English; fluency in Vietnamese is essential
·  Ability to work flexible hours, including evenings, weekends, and holidays
·  Demonstrated problem-solving skills and the ability to remain calm under pressure
·  Strong multitasking abilities in a fast-paced environment
·  Empathetic approach to guest needs and concerns
·  Familiarity with the Phu Quoc area and its attractions is advantageous

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.