Front Desk Agent

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

 

·  Greet and check-in guests, providing a warm welcome and efficient service
·  Handle guest inquiries, requests, and complaints with empathy and professionalism
·  Process check-outs, including accurate billing and payment handling
·  Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
·  Maintain thorough knowledge of hotel facilities, local attractions, and services
·  Collaborate with other departments to ensure guest needs are met promptly
·  Manage reservations, room assignments, and special requests
·  Ensure the front desk area is organized and well-stocked with necessary supplies
·  Assist with administrative tasks, including report generation and inventory management
·  Adhere to hotel policies and procedures while maintaining a customer-focused approach
·  Participate in ongoing training to enhance guest service skills and product knowledge

Qualifications

·  Minimum of 1 year experience in a guest services role, preferably in a hotel setting
·  Excellent communication and interpersonal skills with a focus on customer service
·  Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
·  Experience with Opera hotel management software preferred
·  Strong problem-solving abilities and attention to detail
·  Flexibility to work various shifts, including nights, weekends, and holidays
·  Multilingual skills, particularly Arabic and English, are highly advantageous
·  Demonstrated organizational skills and ability to multitask efficiently