Food & Beverage Team Leader

Job description

Company Description

Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests.  We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.

Job Description

·  Deliver high‑quality guest service by providing efficient, friendly and professional food and beverage service that meets standards, including VIP/regular guest needs and room service.
·  Maintain operational excellence through proper hygiene, cleaning, mis‑en‑place, equipment control, stock takes, and accurate communication with kitchen and guests.
·  Ensure accurate financial processes including guest billing, shift revenue reconciliation, and correct posting of charges.
·  Support smooth daily operations by adhering to service times, ensuring staff competence and sales maximisation, and working flexibly across a 7‑day rotating roster with early and late shifts.

Qualifications

·  Experience in a similar role with strong restaurant/bar service knowledge.
·  Ability to work effectively in a busy, fast‑paced environment.
·  Commitment to delivering high‑quality customer service.
·  Clear and efficient communication with the kitchen team.

Additional Information

·  Staff & Friends/Family rates at Accor hotels worldwide
·  Opportunities for further development and worldwide career progression
·  Diverse and inclusive work culture
·  EAP Services +  Flexible Rosters
·  Supportive & Inclusive Leadership + Collaborative & Respectful Management
·  Free meal at work + Anniversary Stay (Every year) + Annual Wage Review + Weekly Pay + Uniform