Food & Beverage Executive

Job description

Company Description

·  Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
·  Monitor and supervise service flow in the assigned outlet.
·  Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management

Job Description

We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Visakhapatnam, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency in our dining establishments.

·  Oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction
·  Supervise and mentor junior team members, providing guidance and support to maintain service standards
·  Manage reservations, including taking bookings, confirming reservations, and handling cancellations
·  Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences
·  Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas
·  Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction
·  Handle guest feedback professionally, working to resolve issues promptly and efficiently
·  Assist in inventory management, including stock requisitions and quality control of supplies
·  Collaborate with kitchen staff and other departments to ensure seamless service delivery
·  Support other food and beverage outlets during peak times or as required
·  Participate in opening and closing duties, ensuring all areas are properly set up and maintained
·  Stay informed about local cuisine and dining trends in Visakhapatnam to enhance guest experiences

Qualifications

·  Bachelor's degree in Hotel Management or related field
·  Minimum of 2 years of experience in food and beverage service, preferably in a supervisory role
·  Excellent customer service skills with a focus on creating memorable guest experiences
·  In-depth knowledge of food and beverage products, service techniques, and industry trends
·  Proficiency in reservation management systems and point-of-sale (POS) software
·  Strong understanding and application of food safety and hygiene standards (HACCP)
·  Demonstrated ability to lead and motivate team members
·  Excellent communication and interpersonal skills
·  Strong problem-solving abilities and attention to detail
·  Ability to work efficiently in a fast-paced, high-pressure environment
·  Flexibility to work various shifts, including evenings, weekends, and holidays
·  Proficiency in English; knowledge of additional languages is a plus
·  Familiarity with Indian hospitality standards and guest expectations
·  Knowledge of local cuisine and dining trends in Visakhapatnam
·  Ability to collaborate effectively with diverse teams and departments

Additional Information

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.