Food and Beverage Duty Manager

Job description

Company Description

Join the Food and Beverage team at Novotel Sunshine Coast Resort and Convention Centre, a premier coastal destination for both leisure and business travellers. With over 370 guest rooms, a picturesque lagoon, several dining venues, and a state-of-the-art convention centre hosting up to 1,500 delegates, the resort blends relaxed beachfront living with exceptional event experiences.

As part of the Accor Group, we’re committed to delivering high-quality hospitality and memorable stays across every guest touchpoint.

Job Description

We are currently seeking a passionate Food and Beverage Duty Manager to support our day-to-day operations across our food and beverage outlets and conference & events spaces. This is a hands-on role, focused on ensuring smooth service delivery, maintaining a welcoming atmosphere and supporting the wider Food & Beverage leadership team.

You will play a key part in delivering memorable guest experiences, supporting the team on the floor, and ensuring service standards are upheld throughout each shift.

What you’ll be doing:

·  Help keep daily food & beverage service running smoothly across outlets and events, making sure our guests leave happy
·  Work with our Supervisors to support the team on the floor with hands-on training around all things customer service including knowledge of our menus, dietary needs, and drinks.
·  Support our team with guest interactions, jumping in to resolve any issues, and making sure feedback is handled quickly.
·  Support our Finance team with stock control and stock take along with accurate billing for our guests.
·   Ensure the team are presenting their best selves in line with our grooming and hygiene standards.
·  Work closely with our Kitchen & Front of House teams to keep service flowing. 
·  Be a champion for team development with ongoing coaching and training. 

If you’re ready to take the next step in your Food & Beverage career in a shift leadership role, we’d love to hear from you.

Qualifications

·  Previous leadership experience in a food and beverage outlet/conferencing.
·  Strong understanding of food and beverage service standards and guest expectations
·  Confident communicator with good interpersonal and team support skills
·  A positive, professional approach with a focus on guest satisfaction
·  Flexible, organised, and able to work under pressure in a fast-paced environment
·  Hold a current Responsible Service of Alcohol certificate. 
·  Experience using Micros, Opera & 7Rooms highly desirable.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

·  Immediate access to global accommodation and F&B discounts
·  #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
·  Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

· 
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.