Fairmont Gold Supervisor

Job description

 

Fairmont Gold Supervisor

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your colleagues.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:
Reporting to the Assistant Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
·  Offer professional, consistent, friendly and engaging service
·  Serve as a liaison for guests by providing information relating to all aspects of the hotel
·  Lead and supervise the Fairmont Gold Lounge Servers to ensure all Fairmont Gold Standards and operating procedures are adhered
·  Review all Fairmont Gold reservations to ensure requests are met
·  Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
·  Review all Fairmont Gold reservations to ensure all standards are met
·  Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
·  Provide exceptional Concierge information to our guests about local and area attractions, seasonal outdoor and indoor activities, restaurants, and special events
·  Ensure F&B Standards are adhered to on a daily basis while continually raising the bar of service excellence
·  Assist in the Fairmont Gold Lounge during service hours when needed
·  Comply with all department policies, procedures, and service standards 
·  Follow and proactively promote all health and safety policies and initiatives
·  Other reasonable duties as assigned

Qualifications:

·  Previous guest service experience required
·  Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
·  Previous Property Management System experience required
·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline an asset
·  Must maintain a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Ability to meet the physical requirements of the role, including:
·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps   

Visa Requirements: Applicant must be legally eligible to work in Canada. 

 

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!