Guest Services Agent

Job description

Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a  Guest Service Agent . This role is available as a part - time opportunity. 

Key responsibilities include (but not limited to):

·  Delivering a 5 - star experience for our guests at every touchpoint. 
·  Maintaining a proactive approach to complaint handling and be confident in resolving issues.
·  Actively upselling and promoting special promotions or facilities available within the hotel.
·  Managing administrative and data entry for guest relations.
·  Guest Communications (including internal and external phone calls). 
·  Guest Services (not limited to checking in and checking out our guests). 

Qualifications

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you! 

You have the below qualifications/attributes (but not limited to): 

·  A positive attitude and professionalism, with a genuine passion for creating unforgettable guest experiences.
·  Ability to thrive under pressure in a dynamic, fast-paced environment.
·  Strong team player with the ability to work cohesively and collaboratively.
·  Proficient in computer systems, with experience in Opera Cloud. 
·  Flexibility to work a rotating roster, including weekdays, weekends, holidays, and nights.
·  Excellent verbal communication and interpersonal skills.
·  Strong problem-solving abilities with a proactive approach to guest needs. 

Additional Information

 Accor, we are committed to ensuring our people  #feelwelcome  and  #feelvalued  by creating an inclusive and supportive environment. We offer: 

·  A fun, diverse & inclusive culture where we value you being the  Real Deal .
·  Career progression opportunities as far as the eye can see.
·  Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
·  A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!