Receptionist

Job description

Company Description

Where passion drives life, join us at Accor!

As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.

With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.

If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!

Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.

✨ Hospitality is a work of heart.
Join us and become a Heartist®.

Swissôtel The Bosphorus, Istanbul

As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.

Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.

Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.

Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?

Job Description

· 
Greet and check-in/check-out guests in accordance with Swissotel standards

· 
Handle room reservations, modifications, and cancellations efficiently

· 
Process payments, deposits, and billing with accuracy and attention to detail

· 
Anticipate guest needs and coordinate with relevant departments to fulfill requests

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Provide information about room types, hotel services, special packages, and promotions

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Maintain accurate records, complete daily reports, and manage shift handovers smoothly

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Promote and manage loyalty program memberships

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Assist with Executive Lounge operations, including guest registration and concierge duties

· 
Provide orientation and on-the-job training for new colleagues as a buddy/trainer

· 
Take on the role of shift leader in the absence of the Front Office Supervisor

· 
Uphold cleanliness and organization in front and back office areas

· 
Communicate professionally and proactively resolve guest complaints when needed

Qualifications

· 
Degree in Hospitality, Tourism or a related field (preferred)

· 
Minimum 1-2 years of experience in a similar Front Office role

· 
Strong command of English (C1 or above); additional languages are a plus

· 
Proficient in Opera PMS or similar hotel management software

· 
Excellent communication, problem-solving, and organizational skills

· 
Guest-focused, detail-oriented, and a natural team player

· 
Flexible with working hours, including night shifts and weekends