F&B Outlet Cashier

Job description

Key tasks

Vous réalisez les enregistrements des ventes et les encaissements de produits, des articles ou des services.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Arabic (Working level)
French (Working level)

Essential and optional requirements

Main Duties:

As an Outlet Cashier you are responsible for cashier’s house fund and its safekeeping, whereby your role will include key responsibilities such as:

• Ensure that a check is made and recorded in the POS system (Micros) for every food & beverage in the outlet served.
• Ensure that a check is made and recorded in the POS system (Micros) for any meals consumed by employees or any service offered to guests as complimentary or entertainment
• Enter opening and closing check number used in his / her shift in the Night Auditors logbook, ensure that checks are used serially and all the checks are accounted for.
• Open a guest check in the POS system (Micros), punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• Prepare cashier’s summary and tally it with Micros (POS) reading at the close of his / her shift.
• Print and tally transaction list from credit card machines with physical check and Micros reading.
• Prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

Other Duties:

• Maintain complete knowledge of:
o Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
o Restaurant reservation procedures
o Daily house count, arrivals, departures, VIP’s
o Scheduled in-house group activities, locations and times
o All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To report all misconduct or misusage of hotel belongings.

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra