F&B Butler

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a professional and attentive F&B Butler to join our luxury resort team in the beautiful island of Phu Quoc, Vietnam. As an F&B Butler, you will be responsible for providing exceptional food and beverage service to our discerning guests, ensuring their utmost satisfaction and comfort throughout their stay.

·  Deliver personalised food and beverage service to guests in their rooms, suites, and designated areas of the resort
·  Anticipate and fulfil guest needs, maintaining the highest standards of customer service at all times
·  Present and explain menu items, make recommendations, and answer questions about food and beverages
·  Prepare and serve a variety of beverages, including cocktails, wines, and non-alcoholic drinks
·  Assist with in-room dining set-up and clearance
·  Maintain cleanliness and organisation of service areas and equipment
·  Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
·  Handle guest inquiries and special requests with professionalism and efficiency
·  Adhere to all food safety and hygiene standards
·  Maintain accurate records of guest preferences and special requirements
·  Participate in training sessions to enhance product knowledge and service skills

Qualifications

·  Previous experience in luxury hospitality or fine dining, preferably in a butler service or similar role
·  Excellent customer service skills with a strong focus on anticipating and meeting guest needs
·  Thorough knowledge of food and beverage service standards and etiquette
·  Proficiency in handling various service equipment and tools
·  Strong communication skills in English; additional languages are advantageous
·  Ability to work efficiently in a fast-paced environment while maintaining attention to detail
·  Excellent time management and organisational skills
·  High school diploma or equivalent; higher education in hospitality is advantageous
·  Food safety certification (preferred)
·  Wine and beverage knowledge certification (preferred)
·  Understanding of luxury hospitality standards and practices
·  Knowledge of international cuisines and beverages
·  Ability to work in a tropical resort environment and adapt to local conditions
·  Flexible attitude towards working hours, including evenings, weekends, and holidays

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.