Executive Housekeeper

Job description

Company Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Job Description

Reporting directly to the Director of Rooms, as Executive Housekeeper, you will be responsible for the professional and cost-effective management of the housekeeping department in Pullman at Sydney Olympic Park, ensuring our guest rooms, public areas and back-of-house spaces consistently meet the highest standards of cleanliness and presentation. You will oversee daily operations, lead a diverse and talented team, support sustainability and WHS initiatives, and uphold Accor’s Heartist culture in every interaction.

What you’ll be doing:

·  Oversee the cleaning of guestrooms and public areas to Pullman brand standards
·  Develop and implement housekeeping systems, procedures and productivity targets
·  Conduct regular audits, inspections and deep cleaning schedules
·  Manage guest laundry, lost property, equipment usage and inventory controls.
·  Work closely with the hotel’s laundry provider to ensure high standards of laundering is maintained and linen, guest laundry and uniforms are returned to the hotel in accordance with the service contracts.

Qualifications

·  Experience as a department head for the Housekeeping function in a premium or luxury brand property with multiple service spaces such as F&B outlets, leisure areas and events spaces
·  Experience managing teams and collaborating with other department heads
·  Strong time management skills with the ability to prioritise and work under pressure
·  Competent in Hotel Systems such as Opera Cloud and HubOS
·  Ability to work on numerous projects at one time
·  Passion for coaching, mentoring and team development capabilities
·  Comfortable with the physical aspects of the role such as constant standing/walking, lifting, pushing and pulling
·  Flexibility to work a variety of shifts such as early mornings, weekends, public holidays and event days

Additional Information

Why Join Us?

·  Be part of a collaborative, multi-brand precinct team in a dynamic location.
·  Access extensive career development opportunities within Accor Hotels.
·  Enjoy exclusive staff benefits, discounts, and wellbeing programs.
·  Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.