Executive Housekeeper

Job description

Company Description

Hotel Overview

Fairmont Royal Pavilion is a stunning 75-room luxury resort nestled along Barbados’ prestigious Platinum Coast. Renowned for its breathtaking oceanfront views and world-class hospitality, the resort also takes great pride in nurturing the personal and professional growth of its team.

At Fairmont Royal Pavilion, you’re not just joining a team, you’re becoming part of a culture that celebrates excellence, nurtures talent, and rewards dedication. 

What’s in it for you?

As part of  Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

·  Opportunities for  growth and development , mentorship, and international mobility
·  Health insurance ,  and comprehensive  wellness programs
·  Worldwide travel discounts  and preferred rates across the Accor portfolio
·  A supportive, inclusive culture grounded in  respect ,  teamwork , and  professional development

Job Description

Job Description

Summary

The Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department at Fairmont Royal Pavilion, ensuring that all guest rooms, public areas, and facilities are maintained to the highest standards of cleanliness and hygiene. This role involves managing and training a team, ensuring effective resource allocation, and maintaining a positive guest experience through attention to detail and exceptional service. 

Housekeeping Operations:

·  Room & Facility Standards:  Oversee the cleanliness and maintenance of guest rooms, suites, corridors, and public areas. Ensure rooms are ready for check-in on time and maintained throughout the guest's stay.
·  Quality Control:  Conduct regular inspections of rooms and public areas to ensure that cleanliness standards are met. Implement quality control measures and ensure all staff adhere to the highest cleanliness and hygiene standards.
·  Inventory & Supplies Management:  Manage the inventory of housekeeping supplies and linen, ensuring stock levels are maintained and orders are placed in a timely manner. Oversee laundry operations and manage the quality and quantity of linen used throughout the property.

Guest Satisfaction & Communication:

·  Guest Experience:  Ensure guest rooms and public areas reflect the luxury standards of the Fairmont brand. Address guest feedback, complaints, or special requests related to cleanliness and ensure timely resolution.
·  Collaboration with Other Departments:  Work closely with Front Office, Engineering, and other departments to ensure seamless operations, especially in areas related to room readiness, guest satisfaction, and maintenance.
·  Guest Requests:  Manage special guest requests, including extra amenities, room cleaning preferences, or any other housekeeping-related service, ensuring timely delivery.

Team Leadership & Management:

·  Supervise & Develop Team:  Lead, motivate, and support the housekeeping team, ensuring high standards of cleanliness and service. Provide guidance, conduct training, and monitor performance to ensure continuous improvement.
·  Staff Scheduling & Resource Management:  Ensure optimal staffing levels and manage departmental schedules to meet operational needs while adhering to budget constraints. Address any staffing challenges promptly.
·  Performance Monitoring & Feedback:  Conduct performance evaluations, provide constructive feedback, and develop action plans for staff development. Ensure all staff comply with company policies and procedures.

Qualifications

Qualifications and Experience

·  Minimum of 3-5 years in a supervisory / leadership role within the housekeeping division, ideally in the luxury hospitality industry
·  Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
·  Strong leadership and people management skills.
·  Excellent interpersonal and communication abilities.
·  Attention to detail and strong organizational skills.
·  Proven ability to manage multiple priorities and meet deadlines.
·  Ability to handle confidential and sensitive information.
·  Proficiency in relevant software and MS Office Suite.
·  Customer-centric approach with a passion for hospitality.
·  Proactive problem-solver with a solutions-oriented mindset.
·  Ability to work in a fast-paced, dynamic environment.
·  Must be able to handle multiple tasks and adapt to changing priorities.

Additional Information

Your team and working environment:

Fairmont Hotels  is a globally renowned luxury brand, celebrated for creating unforgettable memories for our guests. With more than 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, embracing innovation, and fostering a culture of excellence.

An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Together, let's create memories that exceed expectations. #BeLimitless