EN - Reception Agent - Accor - Prague

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Night Reception Agent

Guest Services

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Check guests in and out during the night

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Answer phone calls and respond to guest requests or complaints

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Provide information about the hotel, services, and local area

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Handle late arrivals and early departures

Security & Safety

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Monitor who enters and leaves the building

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Ensure doors, gates, and public areas are secure

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Handle emergencies or disturbances and contact security or authorities if needed

Administrative & Financial Duties

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Run the night audit (balance daily transactions and close out the day)

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Prepare daily reports for management (occupancy, revenue, cash)

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Process payments, invoices, and refunds

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Manage cash drawer and credit card transactions

Housekeeping & Coordination

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Coordinate with housekeeping or maintenance for urgent issues

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Note maintenance problems for the morning staff

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Ensure lobby and front desk areas remain tidy

Communication & Handover

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Leave detailed notes for the morning shift

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Report incidents, guest issues, or unusual events

Qualifications

Experience is an asset
Prior experience working with PMS or a related system
Fluency in English

Additional Information

Valid work permit required for non-EU applicants.

Offers “Accor”

Job description